Privacy & Police

Privacy Policy

Your trust matters to us. This page explains how Casa Contenta collects, uses, and protects your personal data throughout your interaction with us.

Your Privacy, Our Priority

Casa Contenta is committed to protecting the privacy, confidentiality, and security of your personal data. Any data you provide—whether through our website, digital channels, guest services, or direct interaction—will be handled responsibly and with care.

Personal Data

Personal data includes any information that can directly or indirectly identify you, such as:

  • Full name

  • Passport or visa details

  • Credit card information

  • Stay-related details

  • Other information shared during your interaction with us

Information We Collect

When you visit our site, we may automatically collect the following data:

  • Device & Log Information: Browser type, access time, pages viewed, IP address, device type, operating system, and network provider.

  • User Behavior & Interaction: We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay.

  • Location data

  • Social media activity (if activated)

  • Cookies: Storing preferences, browsing behavior, and tracking technologies to improve our services.

How We Use Your Data

We use your personal data to:

  • Process and manage reservations and requests during your stay at Casa Contenta.

  • Deliver more personalized and relevant services.

  • Analyze Website Performance: We use Microsoft Clarity to capture website usage data for fraud detection, site optimization, and internal analysis.

  • Marketing & Advertising: Data captured may be used for market research and behavioral advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

Policy Changes

We may update this privacy policy at any time without prior notice. Any changes will be published on Casa Contenta’s official website. We recommend reviewing this page regularly to stay informed.